AEP Claims Portal Logo

Verify Account
Customer Info
Incident Info

Welcome to AEP Claims Portal

Important - Please Read

AEP is committed to delivering unmatched service as we work to provide safe, reliable power. There are times, however, when service may be interrupted, or damage may occur from other causes. AEP understands how difficult these situations can be, but AEP is generally not responsible for damages arising from service interruptions or other circumstances including:

  • Equipment failure
  • Animal interference
  • Power fluctuations or voltage surges
  • Storms or other weather-related conditions
  • Vegetation management, including tree trimming
  • Emergency interruptions, including load shed

You may want to contact your personal or business insurance company to determine if your damage is covered by your policy.

If you believe AEP caused damage to your property, you may click on the button below to submit a claim. You will need to provide documentation such as invoices, receipts, and photographs to support your claim. Failure to provide the appropriate documentation may result in a delay in evaluating your claim.

AEP will investigate and evaluate each claim that is submitted and will usually render a decision approving or denying your claim within 30 days.

Note: This on-line claim submission site is restricted to current AEP residential customers only. If you are not a residential customer, please call (800) 277-2177 to speak with a customer service representative about filing a claim.

AEP Claims Portal Logo

Use of this site constitutes acceptance of the AEP Terms and Conditions. © 1996-2023 American Electric Power. All Rights Reserved.